Animal Wisdom FAQ

Run time: 2 hours
Playwright: Heather Christian
Format: Digital On Demand

ANIMAL WISDOM is produced by American Conservatory Theater and Woolly Mammoth Theatre Company in association with Matt Ross, Madeleine Foster Bersin, Outskirt Media, and The Bushwick Starr.

Where do I buy tickets?

Unless you’ve previously seen a digital show at Woolly Mammoth Theatre Company, please purchase a ticket through animalwisdomfilm.com. You will be rerouted to American Conservatory Theater’s website (act-sf.org) to complete the transaction.

Where do I buy tickets if I’ve already seen a digital show at Woolly Mammoth Theatre Company?

If you’ve seen a previous digital production at Woolly Mammoth (Hi, Are You Single, This Is Who I Am, or Rich Kids), we already have an account set up for you on our digital streaming site! 

You can purchase tickets or book your Golden Ticket online, 24/7 at www.woollymammoth.net

You can call to purchase tickets during our standard box office hours: Wednesday–Friday 12:00pm–6:00pm EDT, at 202-393-3939. This is the quickest way to get in contact with us.

What’s the difference between a Single Viewer, Duo Viewer, and Three or More Viewers ticket?

If you are intending to watch your performance with one or more other people in your home, we ask that you please select “Duo Viewer” or “More Viewers” to accurately reflect a ticket price for multiple viewers. 

How will I receive my tickets?

There are no physical tickets for this production. You will receive a confirmation email upon purchase of a ticket that contains access information. 

If you have not received your confirmation email within 24 hours of purchase please check your spam, promotions, or updates folders. If you still cannot find them, please contact the box office from the theatre you purchased tickets immediately. 

How do I watch the performance if I bought my tickets from Woolly Mammoth Theatre Company?

1. Visit http://woollyondemand.net/ and sign into your account using the information found on your order confirmation.

  • Username (email used to buy tickets)
  • Password (Woolly Mammoth Customer Number)

2. Once signed in, scroll down and click on the Animal Wisdom box under the “Shows” heading. This will take you to a webpage with information on the show.

3. Click on the “Watch Now” button ONLY WHEN you’re ready to start the video.

4. Once started, you have 48 hours to finish the video before it is unavailable.

How do I watch the performance if I bought my tickets from Animal Wisdom Film’s website or American Conservatory Theater?

1. Visit virtualact.org and sign into your account using the information found on your order confirmation.

  • Username (email used to buy tickets)
  • Password (A.C.T. Customer Number)

2. Once signed in, scroll down and click on the Animal Wisdom box under the “Shows” heading. This will take you to a webpage with information on the show.

3. Click on the “Watch Now” button ONLY WHEN you’re ready to start the video.

4. Once started, you have 48 hours to finish the video before it is unavailable.

How long do I have to watch? 

Your virtual ticket grants you access to a one time viewing during the entire May 15–June 13, 2021 streaming window. The performance is not live, so you can watch it any time you want! Once you’re ready to start the video, it will only be available for 48 hours.

Can I watch it again? 

Absolutely! All you have to do is purchase or book another ticket. Woolly Mammoth Golden Ticket holders and A.C.T. 20/21 Anywhere or All-In passholders are able to view as many times as they’d like!

For A.C.T. Anywhere or All-In passholders, log into your account at www.act-sf.org and click on Buy Ticket for Animal Wisdom. Select the ticket and click on Check Out. On the next page the price will be changed to $0. Complete your order and receive access to Animal Wisdom for another 48-hour window.

If you have any issues securing another ticket, email the box office at tickets@act-sf.org or call 415.439.2228 during regular business hours: Monday through Friday, 10 a.m.–5 p.m. PDT.

How can I watch on my TV OR mobile device? 

The National Theatre Network Roku & iOS apps are now live, and you are able to enjoy the show on the large screen and small!

ROKU Viewing Instructions

Add the National Theatre Network channel to your Roku:

  1. Press the Home button home on your Roku remote
  2. Scroll up or down and select Streaming Channels to open the Channel Store
  3. Enter “National Theatre Network” into the search box
  4. Select the National Theatre Network listing and follow the instructions to install

Viewing Animal Wisdom on the NTN Roku Channel:

  1. Once installed, open the channel.
  2. Select A.C.T. or Woolly Mammoth under THEATRE
  3. Click on Animal Wisdom and you’ll be prompted to log in
  4. Log in with your A.C.T. or Woolly email ID and customer No.
  5. Once logged in, navigate to the Animal Wisdom show page.
  6. Click on WATCH NOW button to enjoy the show!

*Note:

  • You’ll have 48 hours to view the stream after clicking on WATCH NOW.
  • If you are prompted with a No Access message but should have access, please SIGN OUT and then SIGN BACK IN to refresh info under your account.

iOS Viewing Instructions

Add the National Theatre Network app to your iPhone or iPad:

  1. Open App Store on your iPhone or iPad
  2. Search for “National Theatre Network” and download the app

Viewing Animal Wisdom on the iOS app:

  1. Once installed, open the app.
  2. Select A.C.T. or Woolly Mammoth under THEATRE
  3. Click on Animal Wisdom and you’ll be prompted to log in
  4. Log in with your A.C.T. or Woolly Email ID and Customer No.
  5. Once logged in, navigate to the Animal Wisdom show page.
  6. Click on WATCH NOW button to enjoy the show!

*Note:

  • You’ll have 48 hours to view the stream after clicking on WATCH NOW.
  • If you are prompted with a No Access message but should have access, please SIGN OUT and then SIGN BACK IN to refresh info under your account.
  • You can also use “AirPlay” to cast the stream onto your compatible TV device.
How do I turn on/off closed captioning? 

Click on the gear icon in the lower right hand corner of the screen. Select closed captioning from the menu that opens. 

When is the Woolly Mammoth box office open?

Our standard hours are Wednesday–Friday from 12:00pm to 6:00pm EDT. 

For immediate response, please call our main line at 202-393-3939. 

For general inquiries, you may send us an email to tickets@woollymammoth.net

We do our best to answer all patrons inquiries within 24 hours, if not immediately. We are a small staff, please be patient with us!

When is the American Conservatory Theater box office open?

The A.C.T. box office is open Mon–Fri, 10 a.m.–5 p.m. You can reach us at tickets@act-sf.org or 415.749.2228. 

Where is the playbill?

The playbill is available here.



And finally, some thoughts from creator Heather Christian:

What can audiences expect from Animal Wisdom?

A virtual community reveling and reckoning, a handful of intimate stories about my family, a reconsecration of a theatre that has been dark for a year as well as a reconsecration of your living room, and a whole lot of deeply felt music that I’ve poured every ounce of my heart into.

Is there anything audiences should do at home to create an immersive experience? (i.e. food and drink pairings, buy candles, decorate with old framed photos, etc.)

Definitely watch after dark. If you don’t own a candle, I’d pick one up beforehand. (Is there anyone who doesn’t own a candle? Maybe.) And I know this takes away one of the cool things about watching a piece at home, but: watch it in one go. Don’t pause it to pee or pour a glass of wine. Get yourself good and ready to sit for two hours comfortably with everything you might desire in arms reach and be with us in real time.